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FAQ
The Ins And Outs of How We Do Business
Rates and Payments Accepted
POLICIES &
pAYMENT
Transparent rules and fair pricing
We work with individualized price options because every home is as exclusive as the people living there. That is why we like to discuss your needs and home settings before providing you with pricing.We accept cash, e-transfer or credit card.
Cancellation Policy
Clients must provide a 48 hours notice to cancel or reschedule appointments at no cost. If this time is not oberseved, a 50% appointment fee will be charged. If you cancel the services with the cleaners already on site or if the cleaners are prohibited to enter, the full price will be charged.
Satisfaction Guarantee
We value your feedback and we're always looking for ways to improve our services. We will do everything we can to meet your expectations. If you dislike the service, we ask you to text us within 24 hours of the job completion, incluiding pictures and video. We will return to your house within 72 hours and re-clean all the adressed areas. If you reported complains after 24 hours of the service, it will not be honoured.
COVID Measures
We take your safety very seriously as well as the safety of our employees. Due to COVID we prefer that the house is empty while we perform the service. If you have to be home, we oberserve social distancing rules and the mandatory use of a mask.
Tidy Out Cleaning – Deep Cleaning Services Agreement
(Ontario Jurisdiction – Legally Reviewed Version)
1. Scope of Services
The Provider agrees to perform deep cleaning services at the Client’s designated property, as described in Schedule A – Deep Cleaning Checklist, which forms part of this Agreement. Deep cleaning is a thorough and time-intensive service. Additional services must be requested in writing and approved in advance.
2. Term
This Agreement applies to each confirmed cleaning session. No ongoing obligation is implied unless agreed upon in writing.
3. Payment Terms
Full payment is due upon completion of the service.
Accepted payment methods:
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Cash
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Credit Card (HST applies)
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E-Transfer to: finance@tidyout.ca
(Password: Tidyout{Year}, updated annually)
4. Supplies and Equipment
The Provider supplies all cleaning materials unless otherwise arranged in advance.
5. Cancellation and Rescheduling
Cancellations or rescheduling requests must be made at least 48 business hours in advance.
Late notice may result in a $50.00 CAD fee.
Exceptions may be granted at the Provider’s discretion.
6. Utility Access
The Client must ensure access to electricity and running water. If unavailable, service may be cancelled or rescheduled, and a fee may apply.
7. Special Requests
Requests must be submitted via email or text at least 3 days prior to the scheduled service.
Some requests may require written confirmation.
8. Entry Access
The Client must provide timely access to the property (e.g., codes, keys, alarm instructions).
Failure to do so may incur a 50% fee of the scheduled service.
9. Insurance and Liability
The Provider carries General Liability Insurance up to $1,000,000 CAD.
Fraudulent claims will be pursued legally.
10. Satisfaction Policy
Concerns must be reported within 24 hours, along with visual proof (e.g., photos or videos).
Re-cleaning may be offered at the Provider’s discretion.
Refunds are not issued.
11. Arrival Window
The Provider operates within a 60-minute arrival window to allow for flexibility and unforeseen delays.
12. Governing Law
This Agreement is governed by the laws of Ontario.
Disputes shall be resolved exclusively within Ontario courts.
13. Media Consent
The Client authorizes before-and-after photos/videos for internal or promotional use.
Personal and sensitive items will be excluded from any media content.
14. Additional Terms
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No climbing ladders above two steps
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No moving heavy or built-in furniture
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Surfaces requiring disassembly will not be cleaned internally
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Units must be vacant, with electricity and water available
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Small leftover items may be discarded unless instructed otherwise
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The Provider is not liable for pre-existing damage or structural limitations
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Items not to be discarded must be clearly labelled
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Cleaning follows the attached Schedule A – Deep Cleaning Checklist
15. Client Acknowledgement
By confirming a deep cleaning service, the Client affirms they have read, understood, and accepted all terms within this Agreement.
Tidy Out Cleaning Deep Cleaning Services Agreement
(Ontario Jurisdiction – Legally Reviewed Version)
1. Scope of Services
The Provider agrees to perform deep cleaning services at the Client’s designated property, as described in Schedule A – Deep Cleaning Checklist, which forms part of this Agreement. Deep cleaning is a thorough and time-intensive service. Additional services must be requested in writing and approved in advance.
2. Term
This Agreement applies to each confirmed cleaning session. No ongoing obligation is implied unless agreed in writing.
3. Payment Terms
Full payment is due upon service completion. Accepted methods include: Cash, Credit Card (HST applies), or E-Transfer (HST included) to finance@tidyout.ca (Password: Tidyout{Year}, updated annually).
4. Supplies and Equipment
Provider supplies all cleaning materials unless otherwise arranged in advance.
5. Cancellation and Rescheduling
Cancellations/rescheduling must be made at least 48 business hours in advance. Late notice may incur a $50 fee. Exceptions are at Provider’s discretion.
6. Utility Access
Client must ensure access to electricity and water. If unavailable, service may be cancelled and a fee charged.
7. Special Requests
Requests must be submitted via email or text at least 3 days prior to the service date and require written confirmation.
8. Entry Access
Client must provide timely access to the property (codes, keys, alarm instructions). Failure may incur a 50% fee of the scheduled service.
9. Insurance and Liability
Provider holds General Liability Insurance up to $1,000,000 CAD. Fraudulent claims will be pursued legally.
10. Satisfaction Policy
Concerns must be reported within 24 hours with visual proof. Re-cleans may be offered. Refunds are not issued.
11. Arrival Window
Provider operates within a 60-minute arrival window for scheduling flexibility.
12. Governing Law
This Agreement is governed by Ontario law. Disputes are resolved exclusively within Ontario courts.
13. Media Consent
Client authorizes photos/videos for internal or promotional use, excluding personal/sensitive items.
14. Additional Terms
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No climbing ladders above two steps or moving heavy/built-in furniture
-
Surfaces requiring disassembly will not be cleaned internally
-
Units must be vacant, with power and water active
-
Small leftover items may be discarded unless otherwise instructed
-
Provider is not liable for pre-existing damage or structural limitations
-
Clearly label any items not to be discarded
-
Cleaning follows the attached Schedule A – Deep Cleaning Checklist
Tidy Out – Move-In/Move-Out Cleaning Services Agreement
(Ontario Jurisdiction – Legal Version)
1. Scope of Services
The Provider agrees to perform deep cleaning services at the Client’s property, including: dusting all surfaces, cleaning baseboards, window sills, deep cleaning the kitchen (cabinets, drawers, oven, refrigerator), complete bathroom sanitation, interior window cleaning, and floor care (vacuuming and mopping). Cobwebs and dust from ceiling corners and light fixtures will also be removed. Additional services may be added by written agreement and may involve additional fees.
Note: Deep cleaning is a more extensive and time-intensive process than regular cleaning.
Note: When the property is vacant and unfurnished, the Provider will supply all necessary products and equipment.
2. Term
Services will be rendered per scheduled session as agreed between both parties. No ongoing service contract is implied.
3. Payment
Full payment is due upon completion of each service session.
Accepted payment methods: Cash, Credit Card (HST applies), or E-Transfer to finance@tidyout.ca (Password: Tidyout{Year}, updated annually).
4. Cleaning Products
The Provider will supply all cleaning products and equipment required to perform the job.
5. Cancellation and Rescheduling
Cancellations or changes must be requested at least 48 business hours in advance. Failure to provide notice or access may result in a $50 cancellation fee. Exceptions may be considered on a case-by-case basis.
6. Pet Policy
The Provider is not liable for any incidents involving pets during service.
7. Utilities
The Client must ensure that electricity and running water are available during the cleaning. If these are unavailable, the appointment may be rescheduled and a fee may apply.
8. Special Requests
Additional service requests must be submitted at least 3 days in advance via email or text. Any unexpected conditions (e.g., broken appliances, additional tradespeople, heavy debris) must be communicated in advance. Failure to disclose such details may result in service delays or additional fees.
9. Alarm Systems and Access
The Client must provide all necessary keys, access codes, and instructions to enter the property. Inaccessibility at the time of service may result in a fee equal to 50% of the scheduled cost.
10. Liability and Insurance
The Provider holds Commercial General Liability Insurance up to $1,000,000 CAD. Claims based on false information or damages unrelated to the service will be legally disputed.
11. Satisfaction Policy
Clients must inspect the property upon completion of service. Concerns must be reported within 24 hours, along with photographic evidence. Re-cleaning may be offered at the Provider’s discretion. No refunds will be issued.
12. Arrival Time Policy
A 60-minute arrival window applies to allow for traffic and unforeseen delays. Clients will be informed of any changes as early as possible.
13. Property Occupancy Disclaimer
If the move is occurring on the same day as the scheduled cleaning, the Provider shall not be held responsible for delays, rework, or incomplete cleaning caused by the moving company, tenants, or homeowners. If other people are present and obstruct the cleaning process, the Client acknowledges that additional charges may apply. By signing this Agreement, the Client consents to these terms.
14. Governing Law
This Agreement is governed by the laws of Ontario. Disputes shall be resolved in the province’s courts of competent jurisdiction.
15. Photography and Promotional Use
The Provider may take before-and-after photos for internal and promotional purposes. Photos will exclude private or sensitive content.
Additional Terms
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The Client is responsible for securing valuables prior to service.
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The Provider will not move heavy furniture or use ladders higher than two steps.
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Rates may be adjusted annually with prior notice.