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FAQ
The Ins And Outs of How We Do Business
Rates and Payments Accepted
POLICIES &
pAYMENT
Transparent rules and fair pricing
We work with individualized price options because every home is as exclusive as the people living there. That is why we like to discuss your needs and home settings before providing you with pricing.We accept cash, e-transfer or credit card.
Cancellation Policy
Clients must provide a 48 hours notice to cancel or reschedule appointments at no cost. If this time is not oberseved, a 50% appointment fee will be charged. If you cancel the services with the cleaners already on site or if the cleaners are prohibited to enter, the full price will be charged.
Satisfaction Guarantee
We value your feedback and we're always looking for ways to improve our services. We will do everything we can to meet your expectations. If you dislike the service, we ask you to text us within 24 hours of the job completion, incluiding pictures and video. We will return to your house within 72 hours and re-clean all the adressed areas. If you reported complains after 24 hours of the service, it will not be honoured.
COVID Measures
We take your safety very seriously as well as the safety of our employees. Due to COVID we prefer that the house is empty while we perform the service. If you have to be home, we oberserve social distancing rules and the mandatory use of a mask.