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FAQ

The Ins And Outs of How We Do Business

  • What happens with my appointment if one of my regular visit coincides with a holiday?
    We follow the Ontario Holidays' calendar. If you regular appointment is concides with a Holiday, we will text or email you ahead of time to reschedule your appointment.
  • Do you bring your own cleaning supplies?
    Due to allergies and personal preferences, the clients are responsible for providing the cleaning supplies. However, we provide a shopping list of cleaning essentials to help guide them. Here are some itens you should have for your appoointment: Glass cleaner Multi-Use (desinfectant) Bathroom cleaner (disinfectant) Garbage bag Floor cleaner/soap Paper towel Sponges ​Mop Vacuum
  • What happens if I need to reschedule my cleaning service?
    To cancel or reschedule your appointment, please notify us up to 48-hours before your regularly scheduled home cleaning. We will do our best to accomodate your scheduling needs. To learn more, read the cancellation policy section below.
  • Is Tidy Out Insured?
    Yes, we are fully insured! To obtain proof of insurance, you can email us at contact@tidyout.ca and we'll send you our policy agreement.
  • Will the same cleaning person come to my scheduled visits?
    We try our best to have the same cleaning person per house or a team of two or more people per house. If your regular person is sick or on vacation, we will assign a replacement to complete the cleaning. If you would like to be informed about changes in staff fell free to contact us and we will make sure that you will be notified.
  • Are you a pet friendly company?
    Yes! We are a house cleaning service that loves any type of animal.
  • Do I need to be home during the cleaning service?
    It's completely up to you. We recommend that the house is empty when we provide our services, so we can ensure that the work is more efficient and more effective while maintaining the quality of the offered service. We understand that with the Covid-19 many people are working from home, so we follow the rules of social distancing and all personnel wears a mask. If you have to be home while the service is being completed, we recommend you choose a secluded area of the house to be/work.
  • Does my cleaner arrive at the exact time I book?
    We value punctuality and we aim to arrive at the scheduled time. However, external factors such as weather, traffic and even techinical issues do happen. In case we are running later, we will always inform the customer as soon as possible so they can be prepared for the impact of this delay.
  • Do you accept special requests?
    Our services are taylored to your needs. If you have a special request, please inform us up to 48 hours ahead of your scheduled appointment via email or text and we will do our best to accomodate it.

Rates and Payments Accepted

POLICIES &
pAYMENT

Transparent rules and fair pricing

We work with individualized price options because every home is as exclusive as the people living there. That is why we like to discuss your needs and home settings before providing you with pricing.We accept cash, e-transfer or credit card.

Cancellation Policy

Clients must provide a 48 hours notice to cancel or reschedule appointments at no cost. If this time is not oberseved, a 50% appointment fee will be charged. If you cancel the services with the cleaners already on site or if the cleaners are prohibited to enter, the full price will be charged.

Satisfaction Guarantee

We value your feedback and we're always looking for ways to improve our services. We will do everything we can to meet your expectations. If you dislike the service, we ask you to text us within 24 hours of the job completion, incluiding pictures and video. We will return to your house within 72 hours and re-clean all the adressed areas. If you reported complains after  24 hours of the service, it  will not be honoured. 

COVID Measures

We take your safety very seriously as well as the safety of our employees. Due to COVID we prefer that the house is empty while we perform the service. If you have to be home, we oberserve social distancing rules and the mandatory use of a mask. 

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